process


Step 1
Free eligibility check

Step 2
Send required documents

Step 3
Make your payment

Step 4
Begin your sessions

Complete the online form with information about your health to place your order and see if you’re eligible. Tinnitus Lab will e-mail you the list of required documents you need to provide to see if you’re eligible. If you are eligible, Tinnitus Lab will send you an e-mail with payment instructions. Your PAXX device and instructions manual will be shipped to you within 5 to 10 open days.
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STEP 1 Place Your Order

Tinnitus Lab wants to help you reduce or cure your tinnitus. In order to do so, we need to ask you some questions to classify your tinnitus and see if PAXX100 can help you. PAXX100 follows rigorous eligibility acceptance criteria to best serve your needs.


STEP 2 documents required

If your answers qualify you as eligible to pursue with the PAXX tinnitus management device, Tinnitus Lab will e-mail you additional questionnaires to validate your eligibility. Tinnitus Lab requires you to consult an audiologist, an Oto Rhino Laryngologist (ORL), or a Nose and Throat (ENT) doctor, to obtain a standardized audiometry report. Ask your specialist to perfom a complete test including high frequencies analysis. You will have to send us back the audiometry report and the two questionnaires.

History Questionnaire
THI Questionnaire
Example of audiometry report.

STEP 3 make your payment

If you are eligible, Tinnitus Lab will send you an invoice payment email with instructions to complete the transaction. You may pay using your credit card or PayPal account.


STEP 4 begin your sessions

Tinnitus Lab will send you a customized PAXX100 device and a User's Manual. PAXX100 is a user friendly and high quality audio player which has been programmed for you with your personnalized audio files. Read the instructions and start your three phases tinnitus management process with PAXX.


START YOUR ELIGIBILITY CHECK

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eligibility

Before sending your PAXX device, Tinnitus Laboratory needs information about your health. Here are the steps to know if you are eligible to use PAXX.

If you are eligible, we will send you an email with the payment instructions. Your PAXX device will be shipped to you within 5 to 10 open days.

What you need to confirm your eligibility:
  • Fill in the pre-selection form
  • Consult an audiologist, an ORL, or an ENT doctor and send us the audiometry report
  • Fill in the History Questionnaire
  • Fill in the Tinnitus Handicap Inventory (THI) Questionnaire